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How does the one-to-one support work?

You will have an initial 30-60 min diagnostic session with either your local Tech Champion or the one which has the best knowledge for you. In advance of this meeting, the Tech Champion will familiarise themselves with your work from your website or any information you send them. If you are able to, it helps to email them a few paragraphs about your work and what you would like support with or your goals. During the diagnostic meeting the Tech Champion will have a conversation with you about what you’re doing now, what you would like support with and what you’re hoping to achieve. They’ll discuss planning and strategy development with you, prioritise areas of work and talk through potential practical next steps and activity to undertake. Next, the Tech Champion might email you support materials, point you towards useful resources and/or arrange a follow-up conversation for any further support needs. We usually have one or two follow-up conversations with you, but as our support is bespoke, it can be more or less. The same applies to length of support. Sometimes progress can be made in just a few weeks, but in some cases it can take a number of months. If relevant, they’ll handle arranging support from another Tech Champion. Our support is designed to be actionable and time-limited, so we may work with you to split the work into stages if it is a longer-term project. We don’t ‘do’ the work for you, but we provide guidance, best practice and practical support for you to help you achieve your goals.

Once we’ve helped you, we will send you a satisfaction feedback survey. Every response helps us improve our services, so we encourage you to complete it.

The support you get is bespoke and tailored to your needs. The team will consider your requirements, capacity and resources. This means we can make sure that the advice we give you is practical, time-limited and actionable.


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