Since March 2020, many organisations have had to significantly change the way they work, not only to meet government regulations, but also to make sure customers feel safe upon return to venues. Whilst these changes may have presented challenges, they also open up opportunities for income generation and to gather valuable visitor attendance insight.
Join us for this one-hour webinar where Phil Lofthouse, the Digital Culture Network’s previous Tech Champion for Box Office, Ticketing & CRM will explore how you could assess the customer experience of your online booking system. He will also consider updates you could make to your booking path to improve engagement and make sure your customers have all the information they need to make informed decisions.
Hotjar and Crazy Egg are both session recording software, which make it easy to go beyond traditional web analytics and understand what users are really doing on your site.
Zapier is a tool that can move data between your web apps automatically, so you can focus on your most important work. Many similar platforms are available, but Zapier is particularly popular with ticketing platforms.
Further Support
The Digital Culture Network is here to support you and your organisation. Our Tech Champions can provide free 1-2-1 support to all arts and cultural organisations who are in receipt of, or eligible for, Arts Council England funding. If you need help or would like to chat with us about any of the advice we have covered above, please get in touch. Sign up for our newsletter below and follow us on Twitter @ace_dcn for the latest updates.
Accessible ticketing is critical for promoting inclusivity and diversity in the UK’s creative and cultural sector. Under the Equality Act 2010, service providers must make reasonable adjustments so that disabled individuals have equitable access to services. In this resource, Tech Champion Adam takes you through how to enhance your ticketing inclusivity and ensure equal access for all.
This article has been written for organisations and individuals who don’t have a dedicated marketing or communications team (or budget). It’s aimed at people responsible for looking after their website but do not usually have the time needed. They probably have a range of other duties, and their website can get overlooked. Sound familiar? Then read on...
The Digital Culture Podcast is for creative and cultural professionals to get to know the Digital Culture Network team, learn how we can help your digital skills development, and find out what’s happening across the sector. In this episode, James Akers interviews Jack Roscoe, the Digital Culture Network Tech Champion for Audience Data Collection and Evaluation.
The Digital Culture Podcast is for creative and cultural professionals to get to know the Digital Culture Network team, learn how we can help your digital skills development, and find out what’s happening across the sector. In this episode, James Akers interviews Ollie Couling, the Digital Culture Network Tech Champion for Digital Marketing and Strategy.
The Digital Culture Podcast is for creative and cultural professionals to get to know the Digital Culture Network team, learn how we can help your digital skills development, and find out what’s happening across the sector. In this episode, James Akers interviews the Digital Culture Network Tech Champions Katy Farrell and Nicola Barratt who specialise in Social Media.