Attachments:
Download: Test and trace to tried and tested - the future of your admission system (2989Kb)
In this article
Since March 2020, many organisations have had to significantly change the way they work, not only to meet government regulations, but also to make sure customers feel safe upon return to venues. Whilst these changes may have presented challenges, they also open up opportunities for income generation and to gather valuable visitor attendance insight.
Join us for this one-hour webinar where Phil Lofthouse, the Digital Culture Network’s previous Tech Champion for Box Office, Ticketing & CRM will explore how you could assess the customer experience of your online booking system. He will also consider updates you could make to your booking path to improve engagement and make sure your customers have all the information they need to make informed decisions.
This session was presented as part of Leeds Digital Festival 2021.
The current Digital Culture Network Tech Champion for Box Office and Ticketing /CRM is Emily Ditsch.
Download a copy of the presentation used in the webinar.
Hotjar and Crazy Egg are both session recording software, which make it easy to go beyond traditional web analytics and understand what users are really doing on your site.
Zapier is a tool that can move data between your web apps automatically, so you can focus on your most important work. Many similar platforms are available, but Zapier is particularly popular with ticketing platforms.
Further Support
The Digital Culture Network is here to support you and your organisation. Our Tech Champions can provide free 1-2-1 support to all arts and cultural organisations who are in receipt of, or eligible for, Arts Council England funding. If you need help or would like to chat with us about any of the advice we have covered above, please get in touch. Sign up for our newsletter below and follow us on Twitter @ace_dcn for the latest updates.
Beginner Read Box Office and Ticketing
This resource provides information and advice on implementing a timed entry booking system into your organisation, from choosing the right technology platform to introducing ticketing to your website.
Beginner Read Box Office and Ticketing Customer Relationship Management CRM
It's never been more important to ensure you are using technology that can immediately add value and grow with your organisation over the years. Understanding which companies to approach and how to articulate your requirements to them is a key step in making the right decision.
Beginner Read Websites
Whether you're creating a brand-new site or reviewing your existing web presence completely, here are some recommendations for making your website as effective as possible.
Beginner Read Email Marketing
Email marketing is a powerful tool when it comes to building relationships with your audience. Read on to find out more about what it can do for your organisation.
Beginner Read Box Office and Ticketing Customer Relationship Management CRM
Understanding your audience data can be your ticket to success. Read on to find out how to make the most of what your customers tell you.
Beginner Read Social Media
Social media is a unique and powerful way to help your organisation thrive and engage with your audience. Read on to find out more.
