In this episode of the Digital Culture Podcast, Dean Shaw and Adam Sykes discuss how your CRM and content can work together to boost engagement and drive ticket sales for your events.
Beginner Read Webinar recording – How to choose the right CRM
A practical webinar for creative and cultural organisations on preparing for and procuring the right CRM system.
Beginner Read What is your ‘tech stack’? And can you make yours work better for your creative or cultural organisation?
In this article, eCommerce Tech Champion Katherine Brown explains exactly what is a ‘tech stack’ is, what makes a good ‘tech stack’ and ways to identify the functional needs of your tech stack.
Beginner Read Digital Culture Podcast episode #4 – Finding the right CRM and Ticketing for you with Adam Sykes
The Digital Culture Podcast is for creative and cultural professionals to get to know the Digital Culture Network team, learn how we can help your digital skills development, and find out what’s happening across the sector. In this episode, James Akers interviews Adam Sykes, the Digital Culture Network Tech Champion for Customer Relationship Management (CRM) and Ticketing.
Beginner Read Webinar Recording – The Ticketing Journey: From Pre-Purchase to Post-Event
Learn practical strategies to streamline your ticketing processes and enhance the customer journey, from start to finish.
Beginner Read Whose CRM is it anyway?
A guide for creative and cultural organisations using a CRM to manage their audience.
Beginner Read 5 Tips for Cleaning your CRM
Your organisation’s Customer Relationship Management (CRM) system is a powerful tool, but when your data becomes muddied with duplicates or incomplete information, it throws a spanner into your organisational processes. Here are 5 simple ways to clean up your organisation’s CRM.
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External Link
Illuminate – Audience Data PlatformIlluminate is a new Audience Data Platform for arts and cultural organisations; commissioned by Arts Council England, built and developed by PwC.
Beginner Read Jargon Busters
In this tea break chat, we asked some of our Tech Champions about their early experiences working in digital, by the end, you might realise that you are not alone when it comes to learning the digital ropes.
Intermediate Read Using G-Cloud in your search for your next ticketing or CRM system
G-Cloud can be a useful tool in your hunt and planning for procurement for your next ticketing or CRM system. Read on to find out how.
Beginner Read Top Tips for CRM
Five tips for implementing a new Customer Relationship Management system to improve results all round.
Beginner Read CRM: A Diagnostic Checklist
Customer Relationship Management is all about keeping the customer satisfied: our checklist will help you put them at the heart of your services.
Beginner Read Introduction to Box Office, Ticketing and CRM
Understanding your audience data can be your ticket to success. Read on to find out how to make the most of what your customers tell you.
Beginner Read Case Study: Open Sky’s digital journey from creating digital content to setting up eCommerce
Open Sky Theatre is a small theatre company with big ideas based in rural Herefordshire, combining new writing with physical and digital theatre to tell powerful, moving stories based on real world events. Read on to find out how the Digital Culture Network supported Open Sky's Digital Director, Lisle Turner, in reimagining the organisation's digital strategy. Case study from December 2020.
Beginner Read Discovering the right ticketing & CRM tech for you
It's never been more important to ensure you are using technology that can immediately add value and grow with your organisation over the years. Understanding which companies to approach and how to articulate your requirements to them is a key step in making the right decision.
