Beginner Read Introduction to Box Office, Ticketing and CRM
Understanding your audience data can be your ticket to success. Read on to find out how to make the most of what your customers tell you.
Webinar Recording – The Ticketing Journey: From Pre-Purchase to Post-Event
In this article
About the webinar
In this one-hour webinar, presented by Adam Sykes, Tech Champion for Ticketing and CRM, you will explore actionable strategies to streamline your ticketing journey. From initial website navigation to post-event engagement, this session will guide you through the key steps to create a seamless experience for your customers.
Whether you’re dealing with clunky checkout processes or looking to boost customer satisfaction, this webinar will help you identify quick fixes and improvements to make ticket purchasing smoother and more efficient. Learn how to optimize every touchpoint of your ticketing journey, ensuring a frictionless experience from start to finish.
You will learn:
- How to simplify website navigation for an easier ticket purchase process
- Key quick fixes to eliminate common ticketing pain points
- Strategies to enhance customer satisfaction before, during and after the event
- Effective post-event engagement to encourage repeat attendance
Resources
Download a copy of the presentation here
Discovering the right ticketing & CRM tech for you
Further support
The Digital Culture Network is here to support you and your organisation. Our Tech Champions can provide free one-to-one support to all creative and cultural organisations who are in receipt of, or eligible for, Arts Council England funding. If you need help or would like to chat with us about any of the advice we have covered above, please get in touch. Sign up for our newsletter below and follow us on X (Twitter) @ace_dcn and LinkedIn for the latest updates.
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Beginner Read Discovering the right ticketing & CRM tech for you
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