Beginner Read · Typical

Webinar Recording – The Ticketing Journey: From Pre-Purchase to Post-Event

In this article

About the webinar

In this one-hour webinar, presented by Adam Sykes, Tech Champion for Ticketing and CRM, you will explore actionable strategies to streamline your ticketing journey. From initial website navigation to post-event engagement, this session will guide you through the key steps to create a seamless experience for your customers.

Whether you’re dealing with clunky checkout processes or looking to boost customer satisfaction, this webinar will help you identify quick fixes and improvements to make ticket purchasing smoother and more efficient. Learn how to optimize every touchpoint of your ticketing journey, ensuring a frictionless experience from start to finish.

You will learn:

How to simplify website navigation for an easier ticket purchase process
Key quick fixes to eliminate common ticketing pain points
Strategies to enhance customer satisfaction before, during and after the event
Effective post-event engagement to encourage repeat attendance

Resources

Download a copy of the presentation here

Webinar Q&A transcript

Discovering the right ticketing & CRM tech for you

Further support

The Digital Culture Network is here to support you and your organisation. Our Tech Champions can provide free one-to-one support to all creative and cultural organisations who are in receipt of, or eligible for, Arts Council England funding. If you need help or would like to chat with us about any of the advice we have covered above, please get in touch. Sign up for our newsletter below and follow us on X (Twitter) @ace_dcn and LinkedIn for the latest updates.

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