In this episode of the Digital Culture Podcast, Dean Shaw and Adam Sykes discuss how your CRM and content can work together to boost engagement and drive ticket sales for your events.
Beginner Webinar recording – How to choose the right CRM
A practical webinar for creative and cultural organisations on preparing for and procuring the right CRM system.
In this article, eCommerce Tech Champion Katherine Brown explains exactly what is a ‘tech stack’ is, what makes a good ‘tech stack’ and ways to identify the functional needs of your tech stack.
Beginner Digital Culture Podcast episode #4 – Finding the right CRM and Ticketing for you with Adam Sykes
The Digital Culture Podcast is for creative and cultural professionals to get to know the Digital Culture Network team, learn how we can help your digital skills development, and find out what’s happening across the sector. In this episode, James Akers interviews Adam Sykes, the Digital Culture Network Tech Champion for Customer Relationship Management (CRM) and Ticketing.
Beginner Webinar Recording – The Ticketing Journey: From Pre-Purchase to Post-Event
Learn practical strategies to streamline your ticketing processes and enhance the customer journey, from start to finish.
Beginner Whose CRM is it anyway?
A guide for creative and cultural organisations using a CRM to manage their audience.
Beginner 5 Tips for Cleaning your CRM
Your organisation’s Customer Relationship Management (CRM) system is a powerful tool, but when your data becomes muddied with duplicates or incomplete information, it throws a spanner into your organisational processes. Here are 5 simple ways to clean up your organisation’s CRM.
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Illuminate – Audience Data PlatformIlluminate is a new Audience Data Platform for arts and cultural organisations; commissioned by Arts Council England, built and developed by PwC.
Beginner Jargon Busters
In this tea break chat, we asked some of our Tech Champions about their early experiences working in digital, by the end, you might realise that you are not alone when it comes to learning the digital ropes.
Intermediate Using G-Cloud in your search for your next ticketing or CRM system
G-Cloud can be a useful tool in your hunt and planning for procurement for your next ticketing or CRM system. Read on to find out how.
Beginner Top Tips for CRM
Five tips for implementing a new Customer Relationship Management system to improve results all round.
Beginner CRM: A Diagnostic Checklist
Customer Relationship Management is all about keeping the customer satisfied: our checklist will help you put them at the heart of your services.
Beginner Introduction to Box Office, Ticketing and CRM
Understanding your audience data can be your ticket to success. Read on to find out how to make the most of what your customers tell you.
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How Much will a CRM / Ticketing System Cost?The answer isn’t straightforward. It all depends on fitness-for-purpose, on volume and value of sales, and just what you will have to pay for, and whether you can manage a capital or revenue purchase. This article by Helen Dunnett Consulting explains all.
Beginner Case Study: Open Sky’s digital journey from creating digital content to setting up eCommerce
Open Sky Theatre is a small theatre company with big ideas based in rural Herefordshire, combining new writing with physical and digital theatre to tell powerful, moving stories based on real world events. Read on to find out how the Digital Culture Network supported Open Sky's Digital Director, Lisle Turner, in reimagining the organisation's digital strategy. Case study from December 2020.
Beginner Discovering the right ticketing & CRM tech for you
It's never been more important to ensure you are using technology that can immediately add value and grow with your organisation over the years. Understanding which companies to approach and how to articulate your requirements to them is a key step in making the right decision.
