Welcome to the

Knowledge Hub

Beginner Read Webinar recording – Social media SEO made simple: Reaching audiences, algorithms and AI

Search isn’t just about websites. Join this free webinar to understand how Social media SEO can help arts and culture professionals reach new audiences and increase engagement.

Beginner Read Digital Culture Podcast episode #27 – Making change together with Black Country Living Museum and English National Ballet

In this episode, James Akers and Jack Roscoe are joined by Sam Davies from Black Country Living Museum and Kam Downing from English National Ballet to discuss major digital transformation projects, technology change, CRM implementation, and the importance of putting people at the centre of it all.

Beginner Read 5 Steps to a Crash-Proof Ticket Drop: How to Manage High-Traffic Onsales

A perfectly executed marketing campaign means nothing if your website buckles the moment the onsale goes live. Here's why it happens, and five steps to stop it happening to yours.

Beginner Read Digital Culture Podcast episode #26 – The human side of digital transformation with Ankur Bahl

In this episode, James Akers and Adam Sykes are joined by Ankur Bahl to explore digital transformation in arts and culture, changing audience behaviours, data-driven decision making, and how cultural organisations can approach AI strategically.

Beginner Read Webinar recording – Social media content without the cringe: Live Q&A

This free webinar is a chance to have your questions answered about social media storytelling.

Beginner Read Digital Culture Podcast episode #25 – From museums to memes: Adam Koszary on culture, creativity and connection

In this episode, social media expert Adam Koszary talks to James about the current social media landscape in the arts & culture sector.

Beginner Read Webinar recording – How to choose the right eCommerce path for you

A free webinar for individuals and arts organisations who want to explore ways to generate income online and understand the practical steps involved.

Beginner Read Webinar recording – Once upon a pixel: The magic behind digital tracking

This free webinar will guide you through the magical world of marketing pixels and help you transform your digital marketing.

Beginner Read Digital Culture Podcast Episode #24 – Using CRM and content together to boost engagement with Dean Shaw and Adam Sykes

In this episode of the Digital Culture Podcast, Dean Shaw and Adam Sykes discuss how your CRM and content can work together to boost engagement and drive ticket sales for your events.

Beginner Read Webinar recording – Social media content without the cringe: Storytelling for arts & culture

This free webinar reframes short-form video as mini-storytelling, not social media performance. Create compelling content that engages the right people.

Beginner Read Case study: How Music@Malling built a year‑round digital presence

Discover how Music@Malling improved its website, refreshed it’s approach to audience data collection, and expanded its social and newsletter reach with support from the Digital Culture Network – helping attract new audiences and build long-term digital impact.

Beginner A practical guide to developing a digital strategy

This resource is designed to make the process of creating a digital strategy structured and focused on the right activities for the right outcomes. Whether starting from scratch or refreshing an existing plan, the steps outlined are set out to help organisations of any shape and size.

Beginner Read Digital Culture Podcast Episode #23 – REMIX reflections: highlights from London 2026

In this episode of the Digital Culture Podcast, four Tech Champions discuss their experience attending the REMIX Summit London 2026 and share their highlights.

Beginner Read Webinar recording – Website design essentials to boost engagement and conversion

This free webinar will teach you essential design techniques to turbo-charge visitor engagement on your website.

Beginner Read Digital Culture Podcast Episode #22 – The state of social media in 2026 with Katy Farrell and Nicola Barratt

In this episode of the Digital Culture Podcast, James Akers speaks with Katy Farrell and Nicola Barratt, the Social Media Tech Champions, on the whirlwind of digital change in 2025 and look ahead to what 2026 will bring.

Beginner Read Webinar recording – Sustainable email marketing: How to be green AND grow

Find out how to improve your email performance whilst being sustainable through list hygiene, segmentation and optimised design.

Beginner Read Digital Culture Podcast Episode #21 – Streamlining your cultural data with James Akers

In this episode, Jack Roscoe takes over hosting duties and interviews James Akers, Tech Champion for Data Analytics and Insight. James shares his journey into the role, the importance of data in the creative and cultural sector, and practical advice for organisations on managing, analysing, and presenting data effectively.

Beginner Read Webinar recording – How to choose the right CRM

A practical webinar for creative and cultural organisations on preparing for and procuring the right CRM system.

Beginner Read Digital Culture Podcast Episode #20 – The impact of AI on website visibility and search with Monica Thomas

In this episode, James talks to Monica Thomas, Tech Champion for SEO and Marketing, about how search engine optimisation is evolving in the age of AI and what charities need to know about Google Ad Grants.